1. Introduction and Purpose
I am committed to protecting the privacy and personal information of individuals who interact with our business, including users of our website located at https://kateshela.com/, customers, suppliers, and other stakeholders.
This Privacy Policy explains how we collect, hold, use, disclose, and protect personal information, and how individuals can access or correct their information or make a privacy-related complaint.
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected by us in connection with:
- Our website and online services;
- Enquiries, bookings, and contact forms;
- Provision of our products and/or services;
- Marketing, communications, and events; and
- Business operations, compliance, and administration
3. What is Personal Information?
“Personal information” means information or an opinion about an identified or reasonably identifiable individual.
This may include, but is not limited to:
- Identifying information such as name and contact details;
- Online identifiers such as IP address or device information; and
- Transaction, usage, or communication data
Certain information may be classified as sensitive information under applicable laws (for example health information), which is subject to additional protections.
4. What Personal Information We Collect
We may collect the following categories of personal information:
Not specified
- Name;
- Email address;
- Phone number;
- Residential address;
- PO Box details;
- Payment or billing details;
- IP address / device information;
- Usage or analytics data; and
- Sensitive information (eg. Health data)
5. How We Collect Personal Information
We collect and use personal information for purposes including:
- To provide products or services
• To respond to enquiries
• Customer support
• Processing payments
• Account or booking management
• Marketing and communications
• Website analytics and improvements
These purposes may include:
- Providing and improving our services
- Responding to enquiries or requests
- Managing customer relationships
- Processing payments and transactions
- Marketing and communications (where permitted)
- Analytics, research, and business improvement
- Legal, regulatory, and compliance obligations
7. Legal Basis for Processing
We process personal information where:
- It is necessary to perform a contract
- You have provided consent
- We are required to comply with a legal obligation
It is necessary for our legitimate business interests, where those interests do not override your rights.
8. Marketing Communications
We may send marketing communications via email and/or SMS. You may opt out at any time.
We may use your personal information to send marketing communications that we believe may be of interest to you. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions or contacting us directly.
9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies for analytics, functionality, and marketing purposes.
Default cookies clause:
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic and usage
- Support marketing and advertising activities
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
10. Disclosure of Personal Information
We may disclose personal information to:
- Service providers and contractors who assist us in operating our business
- Technology, hosting, payment, analytics, or marketing providers
- Professional advisors such as legal or accounting advisors
- Regulators, courts, or government authorities where required by law
- Purchasers or successors in the event of a business sale or restructure
We do not sell personal information.
11. Overseas Disclosure of Personal Information
We may store or process personal information outside of the United States, including in cloud-based systems or with overseas service providers located in.
Where personal information is disclosed overseas, we take reasonable steps to ensure that appropriate data protection safeguards are in place in accordance with applicable privacy laws.
12. Data Security
We take reasonable technical and organizational measures to protect personal information from:
- Loss
- Misuse
- Unauthorized access
- Modification or disclosure
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
13. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- Legal and regulatory requirements
- Contractual obligations
- Legitimate business needs
When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.
14. Your Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information
- Withdraw consent where processing is based on consent
- Object to certain types of processing
- Lodge a complaint with a relevant data protection authority.
15. How to Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your rights, please contact:
Admin or support team
Email: hello@kateshela.com
16. Complaints
If you believe your privacy has been breached, please contact us using the details above. We will investigate your complaint and respond within a reasonable timeframe.
17. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be published on our website and the “Last updated” date revised accordingly.
15. Contact Information
For questions about these Terms of Service, please contact:
Email:
hello@kateshela.com